1.What types of thermal conductive materials do you produce?
We mainly produce thermal conductive silicone sheets, thermal conductive gels and thermal grease, 2k thermal silicone potting glue, thermal mud, phase change material, graphite sheet, etc.
2.What are the advantages of your thermal conductive silicone sheets compared to others on the market?
We have UL 94, ISO 9001/14001/IATF 16949, REACH, ROHS certificate.Our silicone sheets have wide range thermal conductivity 1W/MK~15W/MK, excellent flexibility, and can be customized in various aspects such as shape, thickness, and hardness to better meet different application requirements. And our production range included 90% thermal materials, you can find almost all the materials in the factory. We offer competitive price wih best quality.
3.Can you provide samples of your thermal conductive materials?
Yes, we can provide samples for you to test and evaluate. Please contact our sales team for details.
4.How much does it cost to get a sample?
For some common samples, we may provide them free of charge, but you may need to bear the shipping cost. For customized samples, there may be a sample fee, which will be informed in advance.
5.What is the lead time for sample delivery?
Usually, it takes 3 - 5 working days for sample preparation and 3 - 7 working days for shipping, depending on your location.
6.What is the minimum order quantity (MOQ) for your thermal conductive materials?
The MOQ varies for different products. For standard thermal conductive silicone sheets, it is 100 USD. For customized products, it may be different. Please consult our sales staff.
7.Do you offer customization services for thermal conductive materials?
Absolutely! We offer a wide range of customization options including custom cutting, shape design, thickness and color customization, hardness tailoring, and adhesive and reinforcement options.
8.How accurate can your custom cutting service be?
Our advanced cutting equipment can achieve an accuracy of ±0.02mm, ensuring that the cut products meet your precise requirements.
9.Can you customize the shape of the thermal conductive silicone sheets according to my design drawings?
Yes, please send us your detailed design drawings, and our skilled team will produce the products exactly as per your specifications.
10.How do you ensure the quality of the customized thermal conductive materials?
We have a strict quality control system in place. Each batch of products, including customized ones, undergoes multiple quality inspections during the production process to ensure they meet high - quality standards.
11.Do your thermal conductive materials have good electrical insulation properties?
Yes, our thermal conductive materials, especially the silicone sheets, have excellent electrical insulation properties, which can effectively prevent electrical short - circuits while conducting heat.
12.Can your thermal conductive materials withstand high temperatures?
Our products are designed to withstand high temperatures. For example, our thermal conductive silicone sheets can generally operate stably in temperatures up to 200 °C. As for the ceramic sheet, it can resist 1500℃.
13.What is the lifespan of your thermal conductive materials?
Under normal usage conditions, our thermal conductive materials have a long lifespan. The silicone sheets can maintain their performance for 10 years. However, actual lifespan may vary depending on the application environment.
14.How do I place an order with your company?
You can contact our sales team through the contact information on our website. Provide details such as product specifications, quantity, and delivery address, and they will guide you through the order - placing process.
15.What payment methods do you accept?
We accept various payment methods including T/T (Telegraphic Transfer), PayPal, and some major credit cards. Please consult our sales staff for specific payment options.
16.What is your shipping policy?
We usually ship products by express delivery (such as DHL, FedEx, UPS) for small orders and by sea freight for large orders. Shipping costs and delivery times will be calculated based on the order weight, volume, and destination.
17.Can you handle large - scale orders?
Yes, we have a large - scale production capacity. Whether it's a small - scale trial order or a large - scale mass - production order, we can ensure timely delivery and high - quality products.
18.Do you offer after - sales service?
Yes, we provide comprehensive after - sales service. If you have any questions or issues regarding the products, please contact us, and we will solve them for you as soon as possible.
19.What if I receive defective products?
If you find any defective products, please contact us within 30 days after receiving the goods. We will arrange for replacement or refund according to the actual situation.
20.Can you provide technical support for using your thermal conductive materials?
Absolutely. Our technical team can provide you with detailed technical guidance on product installation, usage, and any other related technical issues.
21.How do you protect my intellectual property when I provide custom design requirements?
We have a strict confidentiality agreement in place. All customer - provided design information and intellectual property will be kept strictly confidential.
22.Can you help with the design of thermal management solutions using your materials?
Our technical team has rich experience in thermal management. We can provide professional advice and help you design suitable thermal management solutions based on your specific application scenarios.
23.Can I visit your factory to see the production process?
Yes, we welcome customers to visit our factory. Please contact our sales team in advance to make an appointment, and we will arrange a factory tour for you.
24.How do you stay updated with the latest trends in thermal conductive materials?
We have a dedicated R & D team with 20 workers that constantly monitors the latest industry trends, conducts research and development, and participates in international exhibitions and technical seminars to ensure our products are at the forefront of the thermal conductive materials field.
